Privacy Policy

Introduction

This page ("Privacy Policy" or "Policy") provides our policies and procedures for collecting, using, and disclosing your information, and outlines the security measures we have put in place to protect the information you store using GroundLaunch's ("GroundLaunch") services, including the services made available through this website and any other software or services offered by GroundLaunch in connection with such services (the "Services"). By using these Services, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information described in this Privacy Policy.

What Information Does GroundLaunch Collect and Store?

Personal Information
When expressing an interest in obtaining additional information about the Services or registering to use the Services, GroundLaunch requires you to provide your personal contact information, such as your name, company name, address, phone number, and email address (referred to below as your "Personal Contact Information"). When purchasing the Services, GroundLaunch also requires you to provide financial and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services ("Billing Information").

Data, Diagnostic & Login Information
Using GroundLaunch's Services, you will be able to create, upload, store, and share information such as company description, email ID, logo, photos, custom emails, and user email IDs (collectively referred to as "Data"). This information will be stored and maintained on GroundLaunch's website. If you run into technical errors while using the Services, GroundLaunch may request your permission to obtain a crash report along with certain logging information from your system documenting the error ("Diagnostic Information"). Such information may contain details regarding your operating system version, hardware, and browser version. Additionally, certain login information is maintained in a cookie stored locally on your computer in order to streamline the login process ("Login Information").

Analytics Information
As you navigate GroundLaunch's website and use our Services, GroundLaunch may collect information through the use of commonly used information-gathering tools, such as cookies and web beacons ("Website Navigational Information"). This includes standard information from your web browser (such as browser type and browser language), your Internet Protocol ("IP") address, and the actions you take on GroundLaunch's website (such as web pages viewed and links clicked). Collectively, this information is referred to as "Analytics Information."

Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet. Users may opt out of personalized advertising by visiting Ads Settings or by visiting www.aboutads.info.

Geo-Location Information
GroundLaunch does not collect any information regarding your real-time geo-location while using the Services. We will request your permission before collecting such information if this changes in the future.

What Does GroundLaunch Do With the Information It Collects?

Personal Contact Information — We use this information primarily to administer our Services to you and to provide you with updates and product announcements.

Billing Information — GroundLaunch does not store any Billing Information on its servers. Instead, we use a payment provider, Stripe (www.stripe.com), to store and process all payment-related transactions.

Data, Diagnostic Information, and Login Information — We use this information solely for the purpose of administering and improving our Services to you.

Analytics Information — GroundLaunch may use your Analytics Information in conjunction with an analytics service such as Google Analytics to monitor and analyze use of the Services, for technical administration, to increase functionality and user-friendliness, and to verify users have the authorization required for the Services to process their requests.

Sharing & Disclosure of Private Information

Sale of Personal Information
GroundLaunch does not sell, rent, or trade your private information to any third parties in any way.

Service Providers and Business Partners
GroundLaunch may use certain trusted third party companies and individuals to help us provide, analyze, and improve the Services (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Services' features). These third parties include platforms such as GoHighLevel, which powers our automation and CRM infrastructure, and Stripe, which handles payment processing. These third parties may have access to your information strictly for the purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.

Non-Private or Non-Personal Information
We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Services, at our discretion.

Legal Disclosures
GroundLaunch will disclose information in response to a subpoena, warrant, court order, or other comparable legal process. We may also disclose information that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to protect the rights and safety of our users and others.

Internal Uses of Your Personally Identifiable Information

We collect, store, and process your personally identifiable information on servers. We use the information we collect in order to develop and deliver our services, process your transactions, provide customer service and manage your account, and improve our products, services, and marketing.

GroundLaunch will not sell or rent any of your personally identifiable information to third parties.

We will retain your information for as long as your account is active or as needed to provide you the Services. If you wish to cancel your account or request that we no longer use your information to provide you the Services, please contact us directly. If you delete your account, your Data will no longer be stored on our servers, though please be aware there may be a brief delay before all data is fully removed from backup copies.

Changes to This Privacy Policy

If we decide to make material changes to our Privacy Policy, we will notify you by email through the primary email address on your account and/or post those changes to this Privacy Policy on the website prior to the changes taking effect. You are responsible for ensuring we have an up-to-date and deliverable email address for you, and for regularly reviewing this Privacy Policy.

GDPR — European Users

If you reside in the European Union, United Kingdom, Liechtenstein, Norway, Iceland, or Switzerland, you may have additional rights with respect to your personally identifiable information under the EU's General Data Protection Regulation ("GDPR"). These rights include the right to request access to, rectification, or erasure of your Personal Data, to object to or request restriction of processing, or to request data portability. Such requests must be submitted in writing to GroundLaunch using the contact information below.

Personal Data shall be processed lawfully, fairly, and in a transparent manner, collected only as required to fulfill GroundLaunch's obligations, and retained only for as long as contractually required.

California Consumer Privacy Act (CCPA)

Effective January 1, 2020, the California Consumer Privacy Act (CCPA) allows California residents to obtain certain information collected by businesses with whom they have established business relationships. If you are a California resident, you may exercise certain rights to access, restrict, or delete your personal information by contacting us using the information below.

Questions, Complaints, and Contacts

If you have any questions regarding this Privacy Policy, please contact us at:

GroundLaunch
Cambridge, Ontario, Canada
Email: [email protected]