SMS Terms & Messaging Policy

These SMS Terms and Messaging Policy ("SMS Terms") apply to all SMS and MMS messages sent and received as part of the A2P 10DLC messaging services provided by GroundLaunch ("GroundLaunch", "we", "us", or "our"). Your use of our messaging services constitutes acceptance of these SMS Terms alongside our full Terms & Conditions and Privacy Policy.

Messaging Consent

By opting in to receive messages from GroundLaunch, you consent to receive SMS and MMS communications from us. Messages sent by GroundLaunch may include alerts, appointment reminders, promotional offers, service updates, follow-up messages, and other relevant business communications. Message frequency may vary depending on your interaction with our services and your preferences.

You are not required to consent to receive promotional messages as a condition of purchasing any goods or services from GroundLaunch.

Data Rates and Charges

Standard message and data rates may apply to any messages you send or receive as part of our service. These charges depend on the terms set by your mobile carrier and may affect your monthly bill. GroundLaunch is not responsible for any charges applied by your carrier.

Opt-Out Instructions

You may opt out of receiving SMS messages from GroundLaunch at any time by replying STOP to any message you receive from us. Upon receiving your STOP request, we will send you a final confirmation message and you will be unsubscribed from further SMS communications.

To re-subscribe at any time, reply START to any previous message or contact us directly.

Help

If you need assistance or have questions about our messaging service, reply HELP to any message you receive from us, or contact us directly at [email protected].

Message Delivery

GroundLaunch does not guarantee that all messages will be delivered without delays or failures. Such issues can occur due to factors outside our control, including network conditions, mobile carrier filtering, or device compatibility. GroundLaunch is not liable for any loss or inconvenience resulting from delayed or undelivered messages.

Privacy

GroundLaunch is committed to protecting your privacy. Any personal information collected in connection with our messaging services is handled in accordance with our Privacy Policy, which outlines how we collect, use, store, and protect your data. We do not sell, rent, or share your phone number or personal information with third parties for their own marketing purposes.

User Obligations

By using our messaging service, you agree to abide by all applicable laws and regulations. You must not use this service to send or solicit messages that are offensive, illegal, harassing, or intended to harm others. Any misuse of our messaging service may result in immediate termination of your access.

Compliance with Laws

GroundLaunch operates its messaging services in compliance with all applicable laws and regulations, including Canada's Anti-Spam Legislation (CASL), the US Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and A2P 10DLC carrier requirements. You acknowledge that your use of our messaging service must also comply with all relevant laws relating to privacy, telecommunications, and commercial communications applicable in your jurisdiction.

Changes to These SMS Terms

GroundLaunch reserves the right to update or modify these SMS Terms at any time. Changes will be communicated through our website or via direct communication where feasible. Your continued use of our messaging services after any changes take effect constitutes your acceptance of the updated SMS Terms.

Contact Information

For any questions or concerns regarding these SMS Terms or our messaging practices, please contact us at:

GroundLaunch
Cambridge, Ontario, Canada
Email: [email protected]